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Recently Suncoast has gotten uber picky about our return policy which is fine with me. It makes it very clear what I can and cannot do for the customer, something I appreciate. That being so, if you have to do a return with us you NEED a receipt. Especially if you're trying to return/exchange a defective item. I got a phone call around noon from what sounded like a 20 something guy saying he had bought a defective Star Wars box set from us. I asked if he had the receipt still. He said no, I told him unfortunately we can't do the return without a receipt. He said he understood and that was that.
About an hour later I get a pissy woman demanding to speak to the Manager. I tell her I'm the Manager On Duty and she goes nuts on me about the Star Wars return. I explain our policy to her. She goes even more crazy and rants about how she's never heard of such a policy before. To which I say mentally, "Oh! So you only shop at Walmart/KMart/Target then?!" Because they are the only ones who don't require receipts these days. And you know why? They can afford it. They're HUGE conglomerates. We're a tiny video/music store chain. Dumbass.
Anyway, she rants and rants and rants and says she's going to call Channel 2 News about our return policy. By this point I'm just weary of listening to her and I really don't give a shite who she wants to call. What self respecting journalist or hell, even a sleezy ratings seeking reporter, would be interested in this story? It's boring as hell and it's NORMAL. So I tell her blandly, "Okay."
She immediately shrieks over and over, at least six times, "Okay?! Okay?! Okay?!" Each okay getting louder and more hysterical by the second. She was so fucking loud that a customer who walked into the store heard her shrieking at me and raised an eyebrow. I just shrugged at the guy.
I told her it was her own business and right to call whoever she wanted and there was nothing I could do about it just like there's nothing I could do for her without the receipt. She then paused and in an oh so dramatic i.e. I will try to cause you to lose your job tone of voice demands, "I want the number for your corporate office."
To which I give a gleeful hilarious internal giggle.
You think retail workers in the store don't give a shite about you? Try encountering the ones over the corporate complaint lines. They never SEE YOU so of course they don't care. They only have to listen to you rant over the phone, there's no chance they'll have to deal with you in person so they, more than I, are more inclined to follow company policy to the letter.
I gave her the phone number and she said something after I did but it was frazzled, maybe she was on a cell phone, and the next thing I know I'm listening to the dial tone. I don't know if she got the number or hung up but whatever. I did my job. I'm not worried about her lame ass wrath. And I'd love to see Channel 2 News, though I seriously doubt they'd be this retarded, to come to my store. They'd get kicked out of the fucking mall. Westfield doesn't allow cameras unless you apply for permit a month ahead of time and even then they're bastards about letting it be done. Yeesh.
Although I swear... I don't remember what channel it was but one of them ran a news story about how retail workers were ruder than ever that Christmas season and what was the reason. Well, gee whiz, I don't know maybe because the customers treat store employees like menial servants whose sole existence is to serve them. Hmm. Do you think that could possibly be it? Golden rule, dingbat. You know what's odd? I'm ranting here but I'm not even mad. ROFL.
Honestly! I should change my mood from apathetic but that's my natural state of being.
But I did get a good moment today at work as Juni aka Jaimie stopped in and visited me. He's working at the Starbucks at my mall so now I'll have another friendly face to look forward to, which is good. A long time ago we got another crazed customer, who went so far to mail a complaint letter to the Westfield Mall Manager about us. The Mall Manager blew it off because he was pretty... well... out of it but we kept the letter because it's pretty funny.
I don't want to go into the whole story but basically we were playing Aqua Teen Hunger Force in our store to get reservations for Season 2 of the DVD and he didn't like it. This letter is the result. Juni asked me to post it in here and so I am now posting it.
http://www.dreiser.net/etc/crazyletter.jpg
Hey, Juni! Give me a call at my folk's house sometime this week if you can. I'd like to hang out with you since it's been awhile. Suzanna is going to be out of town for awhile for some meetings in the boringness of Ft. Worth. Blerh. I always have fun with you so it'd be a nice reprieve from school and such.
About an hour later I get a pissy woman demanding to speak to the Manager. I tell her I'm the Manager On Duty and she goes nuts on me about the Star Wars return. I explain our policy to her. She goes even more crazy and rants about how she's never heard of such a policy before. To which I say mentally, "Oh! So you only shop at Walmart/KMart/Target then?!" Because they are the only ones who don't require receipts these days. And you know why? They can afford it. They're HUGE conglomerates. We're a tiny video/music store chain. Dumbass.
Anyway, she rants and rants and rants and says she's going to call Channel 2 News about our return policy. By this point I'm just weary of listening to her and I really don't give a shite who she wants to call. What self respecting journalist or hell, even a sleezy ratings seeking reporter, would be interested in this story? It's boring as hell and it's NORMAL. So I tell her blandly, "Okay."
She immediately shrieks over and over, at least six times, "Okay?! Okay?! Okay?!" Each okay getting louder and more hysterical by the second. She was so fucking loud that a customer who walked into the store heard her shrieking at me and raised an eyebrow. I just shrugged at the guy.
I told her it was her own business and right to call whoever she wanted and there was nothing I could do about it just like there's nothing I could do for her without the receipt. She then paused and in an oh so dramatic i.e. I will try to cause you to lose your job tone of voice demands, "I want the number for your corporate office."
To which I give a gleeful hilarious internal giggle.
You think retail workers in the store don't give a shite about you? Try encountering the ones over the corporate complaint lines. They never SEE YOU so of course they don't care. They only have to listen to you rant over the phone, there's no chance they'll have to deal with you in person so they, more than I, are more inclined to follow company policy to the letter.
I gave her the phone number and she said something after I did but it was frazzled, maybe she was on a cell phone, and the next thing I know I'm listening to the dial tone. I don't know if she got the number or hung up but whatever. I did my job. I'm not worried about her lame ass wrath. And I'd love to see Channel 2 News, though I seriously doubt they'd be this retarded, to come to my store. They'd get kicked out of the fucking mall. Westfield doesn't allow cameras unless you apply for permit a month ahead of time and even then they're bastards about letting it be done. Yeesh.
Although I swear... I don't remember what channel it was but one of them ran a news story about how retail workers were ruder than ever that Christmas season and what was the reason. Well, gee whiz, I don't know maybe because the customers treat store employees like menial servants whose sole existence is to serve them. Hmm. Do you think that could possibly be it? Golden rule, dingbat. You know what's odd? I'm ranting here but I'm not even mad. ROFL.
Honestly! I should change my mood from apathetic but that's my natural state of being.
But I did get a good moment today at work as Juni aka Jaimie stopped in and visited me. He's working at the Starbucks at my mall so now I'll have another friendly face to look forward to, which is good. A long time ago we got another crazed customer, who went so far to mail a complaint letter to the Westfield Mall Manager about us. The Mall Manager blew it off because he was pretty... well... out of it but we kept the letter because it's pretty funny.
I don't want to go into the whole story but basically we were playing Aqua Teen Hunger Force in our store to get reservations for Season 2 of the DVD and he didn't like it. This letter is the result. Juni asked me to post it in here and so I am now posting it.
http://www.dreiser.net/etc/crazyletter.jpg
Hey, Juni! Give me a call at my folk's house sometime this week if you can. I'd like to hang out with you since it's been awhile. Suzanna is going to be out of town for awhile for some meetings in the boringness of Ft. Worth. Blerh. I always have fun with you so it'd be a nice reprieve from school and such.
